pens not working on new install

[sfd0119]

A new promethean board has just been installed in my room and I installed Activinspire on the new laptop. Everything loaded fine and works except the pens do not respond at all on the board. Does anyone have any suggestions?

[rgrondin]

Gotta ask - is there a cable connecting the laptop and the board?

[sfd0119]

Yes.:) You can view everything on the board clearly. The pens just do no respond at all. The only reaction I can get is a single beep when I place the pen over the calibrate spot. I does not allow me to calibrate the board though.

[rgrondin]

OK, start at the beginning. I hope you are on a PC, otherwise LisaS must step in. In the task tray (lower right hand of your screen) there should be an icon that sorta kinda looks like a white screen. When you hover over it, it should say ActivManager. Is it all white, or is there a big red X on it?

[jlanderson]

I had the same problem this week - the drivers were on the computer but really didn't install. I found the answer on prometheankb.com under update drivers. I went through the process two or three times and it finally worked. I couldn't figure out why it happened but wondered if it was because the computer was connected to the board during the install process??

[AndyAK]

Actually, there need to be two cables.....video and the USB cable.

[sfd0119]

The Activemanager in the task bar of my PC does have a red X on it. The pens are not responding at all on the board. Please help with any suggestions. My PC has XP.

[sfd0119]

For anyone that may have unresponsive pens, we just had 8 new boards installed and 3 of them had bad USB cables. This was causing the computer not to recognize the board. We changed the cables and all of the boards are working, pens and all[clap].