Promethean Board Projector Problems

[gcastro]

Hello Everyone,
I do a lot of servicing for the active boards. For the past year Ive been having a lof of problems with the Sanyo PLC-XE40 projectors (The Orange Projector). The problems I have are the projector lamps dying really fast or getting really dim. Also they seam to overheat a lot, which caused them to not turn on. You'll get the green led and fan for like thirty seconds then it will go to red but never project anything. This usually mean that the thermal switch needs to be reset or the lamp is dead. Has anybody had similar issues? If so, please reply I want to present this problem to Sanyo and Promethean. Thanks for your help and cooperation.

[gpatrenos]

This is definitely a problem.:(
In my district we clean the filters weekly and turn the projectors off when not in use... to no avail.????
I was having a training session in my room last week and brought in some of our old portable Activboards with NEC projectors (at least 2 years old).
My board is only a year old and I knew it wasn't as bright as it it should be, but when I saw how bright the NEC projectors where I was dumbfounded:confused:, flabbergasted:eek:, and extremely miffed.:mad:
I love my Activboard{} but SANYO NEEDS TO COME UP WITH A FIX ! :mad:

[Mark Herbert]

We've had a number of failures, but I haven't noticed them dimming. It seems to affect the PRM-10 (the Promethean branded version of the Sanyo XE45) too.

You can turn up the fan speed in the menus, which might help.

They keep repairing ours under warranty and they come back good as new. I bought a spare PRM-10 so we can just swap them out, and they turn them around pretty quickly.

[nvaughn]

Hello Mark, +wave+

Have you contacted Sanyo's Tech Support or Prometheans Tech Support which is a God Send for problems. I would contact Sanyo because it seems to have nothing to due with the Promethean Board just the projector. But its ridiculous for that projector to be doing that! :rolleyes:


Hope this has Helped;)

Nick

[Mark Herbert]

Hello Mark, +wave+

Have you contacted Sanyo's Tech Support or Prometheans Tech Support which is a God Send for problems. I would contact Sanyo because it seems to have nothing to due with the Promethean Board just the projector. But its ridiculous for that projector to be doing that! :rolleyes:

I suppose this is directed to me :) Yes, you should definitely talk to tech support.

For the Sanyo branded ones that came on the first revision of the +2 (XE40) you need to contact Sanyo. Faults on the Promethean branded ones that come on the just superseded +2v2 (PRM-10) go through Promethean. I haven't had much success with the Promethean Asia-Pacific support number, so I tend to just call the one of the local distributors direct.

Like I said, ours have come back repaired under warranty each time as good as new. We just had enough of them go to warrant buying a spare - this way teachers don't need to be without a board waiting for the repair to happen.

Edit: Don't know how I missed the launch of new +2s. Interesting.

[victorcastro55]

Hello Everyone,
I do a lot of servicing for the active boards. For the past year Ive been having a lof of problems with the Sanyo PLC-XE40 projectors (The Orange Projector). The problems I have are the projector lamps dying really fast or getting really dim. Also they seam to overheat a lot, which caused them to not turn on. You'll get the green led and fan for like thirty seconds then it will go to red but never project anything. This usually mean that the thermal switch needs to be reset or the lamp is dead. Has anybody had similar issues? If so, please reply I want to present this problem to Sanyo and Promethean. Thanks for your help and cooperation.


Hello, I am having the problem you describe: getting the green light for 30 seconds, and then getting the red and the lamp never comming on. My question: How do you reset the thermal switch? I checked the lamp and it is fine.

[Linda Laird]

My projector has dimmed a lot too. It is really hard to see, it hasn't not come on though. I kept thinking that one of the controls on the handset could alter the brightness but I take it this isn't the case. I don't know if it is still under warrently but did the new one stay bright or does it just dim after a while too?:cool:

[cwilsontl]

Hello Everyone,
I do a lot of servicing for the active boards. For the past year Ive been having a lof of problems with the Sanyo PLC-XE40 projectors (The Orange Projector). The problems I have are the projector lamps dying really fast or getting really dim. Also they seam to overheat a lot, which caused them to not turn on. You'll get the green led and fan for like thirty seconds then it will go to red but never project anything. This usually mean that the thermal switch needs to be reset or the lamp is dead. Has anybody had similar issues? If so, please reply I want to present this problem to Sanyo and Promethean. Thanks for your help and cooperation.

You are not alone. :-/ We have had major problems with the same model sanyo data projectors. We have to constantly send them back to be repaired fortunately at this stage they are under warranty. We are trying to get some support from Sanyo but at this stage they are suggesting sending all of our data projectors back to have a service call. We have reason to suspect that there is a problem with the fan speed setting which causes overheating, which causes thermal fusing, which causes projector failure. We are not happy! :confused: We have been told about cleaning the dust filters but the filters are not dirty on the failing projectors. We have had the same problem in all of our data projectors an some have gone back for repair twice. I would love to find a solution to this problem. The IWB's themselves are great. The failure of the data projectors sours our staff's belief in the technology. We also have other brands of data projectors in the school which work without this problem.

[pmcgonagle]

My school is looking into possibly getting additonal boards, specifically the AB+2 with attached projector. Is this the projector you're referring to?

[Mark Herbert]

There are three "generations" of the +2s.

v1 - Was manually adjustable via a single handle central rail. These had a Sanyo XE40 projector.
v2 - Was manually adjustable via 2 rails on the wall, and was counter-balanced so you could move it up and down easily. These had a Promethean PRM-10 projector (a re-branded Sanyo XE45).
v3 - Is the current one which is motorized height adjustable. It uses either the Promethean PRM-20A or the PRM-25.

We've had a number of failures with the XE40s and PRM-10s. They've always been replaced fairly quickly under warranty, but we bought one spare PRM-10 so that teachers didn't have to wait for theirs to be repaired. It was annoying, but wasn't a big enough problem that it would stop me buying more +2s (even the older ones).

I haven't yet heard of any issues with the new projectors.

[pmcgonagle]

Thanks Mark for clearing things up for me:).

[vross]

Have been having same issues with some of my XE-40 projectors. (out of warranty) Contacted sanyo and they suggested a deep cleaning by them 125.00us 100 for cleaning and 25 for shipping. Decided to dive off in it myself and you would not believe the amount of dust built up on all the lenses and prism plates.in the light path. After completing the deep cleaning.the brightness came back and did not have near the thermal switch throwing problem anymore.

[tommy330]

We have a Sanyo PLC-XE40 short throw projector that came with Promethean ActivBoard (http://www.fixya.com/support/t726195-sanyo_plc_z5_lamp_replacement_light) for a classroom. One day it just stopped working, we cleaned the filter replaced the bulb but it wouldn’t power up. We called Sanyo and they wanted it shipped to them to reset the overheat switch. I asked them why we couldn’t do it ourselves and they said it was a complicated process but if we had more than 20 projectors then they would be able to tell us how to reset it over the phone (http://www.fixya.com/support/t726195-sanyo_plc_z5_lamp_replacement_light). So that got me thinking if they can do it over the phone why not crack it open and check it out, and what do you know I found the overheat switch which has been tripped between two motherboards around the lamp area. I reached in there with a small flathead screwdriver and reset the switch. Put everything together and it powered right up. Didn’t have to replace a $400 bulb or send it off to Sanyo and not know when we would get it back. So the complicated trick is to take it apart and press a button. I've also asked Sanyo tech support why they cant tell me over the phone how to reset the overheat switch and their answer was they wanted to provide the outmost support care for their products. Go figure

[tina.mozingo]

Hello Everyone,
I do a lot of servicing for the active boards. For the past year Ive been having a lof of problems with the Sanyo PLC-XE40 projectors (The Orange Projector). The problems I have are the projector lamps dying really fast or getting really dim. Also they seam to overheat a lot, which caused them to not turn on. You'll get the green led and fan for like thirty seconds then it will go to red but never project anything. This usually mean that the thermal switch needs to be reset or the lamp is dead. Has anybody had similar issues? If so, please reply I want to present this problem to Sanyo and Promethean. Thanks for your help and cooperation.

I am an Instructional Technologist and we too have had problems with the Sanyo projectors and are VERY frustrated with the lack of after the sale service!!!!!! In the district where I work, I serve 7 schools. These seven schools have 34 of the Sanyo XE40-PRO xtraX projectors. Out of my 34 projectors, 29 are having major issues such as purple projected all over the screen(not just a little bit either), very dim projection. We go through the $300 bulbs like crazy. This year my district has ordered bulbs three times (BOXES of bulbs).

Schools are on such limited budgets. I wish Sanyo would listen to us!!!

[LCT CareBot]

Hello, I am having the problem you describe: getting the green light for 30 seconds, and then getting the red and the lamp never comming on. My question: How do you reset the thermal switch? I checked the lamp and it is fine.

I have attached the maintenance portion of the manual the covers this.

Planet ADMIN - Manual Removed due to potential copyright/permission to distribute third party documentation.

[reuben]

Hello, I am having the problem you describe: getting the green light for 30 seconds, and then getting the red and the lamp never comming on. My question: How do you reset the thermal switch? I checked the lamp and it is fine.


Did you ever get an answer on how to reset the thermal switch?!? - im having the same problem....

[LisaD]

Hi guys,

From what I can see from my end, there seems to be a new set of forums dedicated to tech support and manned by Promethean support staff. Perhaps your issue could be posted there?

http://community.prometheanplanet.com/en/technical_support/forums/default.aspx

Lisa

[LCT CareBot]

Did you ever get an answer on how to reset the thermal switch?!? - im having the same problem....

Did you see the file I attached above? It shows you how to reset the thermal switch.

[zattwood]

Hello everyone,

Please be aware that opening up an XE40 projector that is still within warranty to reset the thermal trip would void the warranty, unless this is done by Sanyo authorised personnel.

Zoe Attwood
Promethean EMEA & APAC Customer Support Team Leader

[LCT CareBot]

Hello everyone,

Please be aware that opening up an XE40 projector that is still within warranty to reset the thermal trip would void the warranty, unless this is done by Sanyo authorised personnel.

Zoe Attwood
Promethean EMEA & APAC Customer Support Team Leader

Actually it will not, on an XE 40. It is in the manual and Sanyo has approved this procedure as user doable. The user can send it in to get done or do it themselves.

We send the same doc out to clients on a regular basis.

[Graham Redfern]

There are a number of companies who have been trained and authorised by Sanyo to carry out the resetting of the thermal trips on their XE40 Projector. I would strongly advise anybody to check that they have been so authorised before attempting to carry out this work. Sanyo and Promethean will not entertain warranty claims from anybody who is not so authorised and has carried out this process.

[LCT CareBot]

There are a number of companies who have been trained and authorised by Sanyo to carry out the resetting of the thermal trips on their XE40 Projector. I would strongly advise anybody to check that they have been so authorised before attempting to carry out this work. Sanyo and Promethean will not entertain warranty claims from anybody who is not so authorised and has carried out this process.

Sanyo does honor their warranty after the thermal switch has been reset. The directions are in the manual and they produced the doc I attached previously.