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View Full Version : Pens not interacting


beachteacher
05-06-2009, 12:11 PM
Sorry about the duplicate post, but I need all the great minds on this site to help. ???? Once I went back and looked where the other post was, I think it wasn't in the appropriate place.

I am one of the few teachers in my district that has been able/allowed to update to Inspire. I hadn't been using it much because I was very comfortable with ActivStudio. The little that I had been using it, Inspire had been working great until this past Monday. My computer technician has been great +wave+ (Hi Ryan, if you are reading this) about trying to solve the problem. My problem is that the pens are not interacting with the board. Ryan has tried just about everything. I think our next solution is to install the program on a computer that is newer/faster than mine. I am running on a PC with Windows XP - the computer is about 5 years old - not sure of the speed. He should be able to do that Monday or Tuesday. My problem is that I finish work on Tuesday. At least I can still create with Inspire over the summer.

Does anyone have any ideas of what could be causing the problem?

Nigel Pearce
05-06-2009, 01:23 PM
This is tricky to diagnose via the forum.

Have you tried the promethean knowledge base? http://www.prometheankb.com/
There is quite a lot in there in terms of possible causes.

Failing that, a call to tech suport is probably the best route.

beachteacher
05-06-2009, 01:37 PM
Thank you Nigel. :) I will pass that information on to my wonderful computer technician. Once he gets it figured out, I will post our solution.