Device Allocation Problems

[rdaugherty73]

I am having trouble Assigning my devices and making them stay assigned. I can assign them but if I log out and come back in I have to assign them all over again. Is there a way to make them stay assigned like in v3?

[paulellis]

Are you using Expressions or Activotes?

[rdaugherty73]

Activotes with a hub.

[lizhoppe]

I am also using activotes with a hub, and I can't even get them to allocate. Each student has a code to put in, but it won't register the code...

[Louise Chew]

have you seen the other post about this??

someone else has mentioned it - they were trying from the express poll wheel? But when they tried it from the voting browser it was fine & is now working ok. Is this the same for you?
Another possiblity - you've pressed the register button when you only need to press the letters?

[rdaugherty73]

I am trying to use the automatic allocation option, top-up registration. I haven't tried with the codes yet, I will try that tomorrow. I am not using the express wheel.

[TJL]

Hi, I was the one having the problems as mentioned.

However, you do still need to press and hold the orange button to register before entering the code. Despite the advice given.

I'm not sure if it was trying the browser to register or another random thing I did that fixed it. If the browser registration does not work for you straight away try reselecting the voting channel in the device panel as that was another step I took prior to it working.

The handy screen of instructions the previous versions had is sadly missing.

I do feel us activote users are the forgotton cousins now the Expression is here. :rolleyes:

The user database also seems more long winded, I've not spotted a way to cut n paste a class list in. Each needs three pieces of data before acceptance.

[rdaugherty73]

Did your allocation hold after you shut down and went back in? I will try entering the codes tomorrow and hopefully have better luck! Thanks for the advice.

[Lee Nelson]

However, you do still need to press and hold the orange button to register before entering the code. Despite the advice given.


Sorry about this. As I also said in the other thread I had (wrongly!) assumed you were using the new 2.4GHz votes.

[rdaugherty73]

Even using the pins I am not able to get my device allocation to stay working. II am trying to assign classes now to a device permanently and then the students always know which vote to pick up as they come into class. I teach multiple classes. I can get te devices to assign, but then when I want to change students because my classes have changed, the devices have not held the registeration or I am not switching the "user database in V3 lingo" correctly. I can't find documentation on how to do this....Any help...

[Lee Nelson]

The PIN naming is used to allocate a device to a student. You wouldn't normally need to use this if the students use the same device each time. What I think you need to do is to register the devices (I assume you have done this). Then you need to name the devices. Then you need to label the devices with the name that has been allocated to them. You don't need to use the PIN naming.

This assumes you have the more recent 2.4GHz votes. If you don't, I think this can still be achieved but with a different method.

[rdaugherty73]

I can't permanently name each device for the student because I have multiple classes...So I need the user database the way it was in v3 for when my classes switch....

[Lee Nelson]

Sorry, I misunderstood this:
I am trying to assign classes now to a device permanently and then the students always know which vote to pick up as they come into class.
as I thought you were naming your devices. How do your students know which device to pick up if you haven't named them? Using the PIN allocation (each user enters a different 3 letter code) only assigns the devices for that session and does not retain that allocation. The idea is that you do this for each different class so the user can link their device with their name.

If the problem is with the user database I'll have to hand over to a software expert (!).

Louise might help out when she comes in.

[rdaugherty73]

My students were assigned a number, so they would always pick up the same numbered device (the eggs were numbered with sharpie). In V3 all I had to do was select the class and their names were always allocated to the same device. It doesn't appear that I can do this with the new software, which is very frustrating because it is timeconsuming reallocating the devices for every class, my students can't just come in and pick up a their device and be ready to go.....

[Louise Chew]

I'll take a proper look at this tomorrow & compare v3 with inspire.
I'll let you know what I come up with!

[tcampbell]

I am having a similar problem. I bet rdaugherty73 is using the version one hub like I am. Since the information isn't saved in the hub like v2, the software seems to be dropping the information. There is also a problem between activdriver 5.1.1 (the one that auto installs with Inspire) and 4.1.1. V3 will no longer allow voting sessions with the new driver, only with the old one.

[TJL]

I think I have worked out why registering to an older hub does not work from the wheel.

When you register from the browser it works when you have clicked the "vote with activote devices" icon first, it is then highlighted subtly in white. The registration process then communicates with the hub. By default inspire assumes you have Expression Devices and so registering from the wheel does not communicate from the hub, it also does not register from the browser if you have not clicked the icon first.

In regards of the numbering problem a fellow poster mentioned, the issue might be that when you registered the devices with the new software they were not registered in the same order as your numbering. Due to the pin issues I re-stickered ours by running a paused vote and seeing the device name as I voted one by one.

In the user database screen the "allocate devices automatically" quickly links numbered devices to an alphabetical list of pupils and only takes a couple of clicks.

Hope this helps.

[tcampbell]

The devices drop off the face of the planet and have to be re-registered every time, even when you select the activote icon first. I really believe this is a software issue with the v1 hub.

[Louise Chew]

My students were assigned a number, so they would always pick up the same numbered device (the eggs were numbered with sharpie). In V3 all I had to do was select the class and their names were always allocated to the same device. It doesn't appear that I can do this with the new software, which is very frustrating because it is timeconsuming reallocating the devices for every class, my students can't just come in and pick up a their device and be ready to go.....

I think I'm getting somewhere - its been a while since I've used v3 in anger so its taking a while for my little grey cells to wake up!

Is this how you do it in v3?

each device has a name - eg a1, a2 etc. This is then put onto the device itself.
each student is told - "your device is a1"
In your student database you have class 1, class 2 etc etc
First class enters
You go to users, pick "allocate named devices to users"
You pick class 1 & move the names across to the devices.
You vote in named mode
Class 2 come in
You go to users, pick "allocate named devices to users"
You pick class 2, clear the names & then move class 2 across to the devices
& so on

This would mean that device a1 would be assigned to the user first alphabetically in each class & so on.

Let me know if I'm going wrong anywhere

[Louise Chew]

I am perservering & hoping I'm on the right track.

I can recreate the problem when you restart the app you cannot do a named vote straight away, you need to reassign your students to devices.

If you are following the steps in v3 I described above this can still be done in inspire.

Have your votes registered
have your classes set up
go to assign students to devices
select your class
select automatically assign devices from the bottom of the window
click the assign devices button

this will assign the devices in alphabetical order

However, something else that may be causing an issue is the fact that the user names are listed alphabetically by forename instead of surname

[Louise Chew]

I think I have worked out why registering to an older hub does not work from the wheel.

When you register from the browser it works when you have clicked the "vote with activote devices" icon first, it is then highlighted subtly in white. The registration process then communicates with the hub. By default inspire assumes you have Expression Devices and so registering from the wheel does not communicate from the hub, it also does not register from the browser if you have not clicked the icon first.


Hope this helps.

Hi

you can change which device type you are using from the wheel. In the same area as the device registration & assign students there is a picture of a vote & an expression. If you are in the wrong mode then just click on the image you need - so in your case the vote. This will now change the voting mode to be for voting devices & not expressions

[rdaugherty73]

I will look into this today following your instructions, I was out yesterday at the media festival. I will let you know what I find!

Thanks!