Where are my resources?

[updown]

????I have a brand new Vista laptop and have installed the latest version 3.5.27 (i think thats it number) but whenever i open activprimary i am unable to open/see any resources, grids, backgrounds or shapes. I have searched for a solution all evening including in the knowledge base to no avail. Please please help if you can.:( maybe it's something really simple that i have overlooked. :confused:

[Dug]

Hi updown,
I'm sorry I can't help but I'm going to piggy back on your thread if you don't mind:).
I've just tried to upgrade to 3.5.27 on my Vista machine and can't even install the upgrade:(. I get a nasty message after it has extracted the Activprimary.msi saying it can't find the 'path specified' it suggests I 'Browse' for a suitable location...:confused::confused::confused:

[updown]

i had the same problem Dug! Think i right clicked and chose run as administrator instead of double clicking? then again that may be where all my resource problems started!!!!:confused:

[Peter Lambert]

Hmm...
I've now got a brand new Vista laptop and everthing worked out fine when I installed both Activstudio and Activprimary 3.5. [clap]
I've got to assume you did actually install the resources on the second CD???

[Dug]

Think i right clicked and chose run as administrator instead of double clicking?

Thanks updown. I tried that and it installed without a problem.[clap][clap][clap] I suspect that Pete has the solution to your resources issue.

[updown]

ok, after the ict technician spent the whole day uninstalling and reinstalling activprimary and the resources 6 times!!! i now have all my resources! Yey. [clap][clap]

BUT... now the laptop won't recognise the activboard!!! :mad: arghhhhhhhh..... any ideas? ..oh and ........ yes we have installed the driver. i am using a usb connection.

[Dug]

BUT... now the laptop won't recognise the Activboard!!! :mad: arghhhhhhhh..... any ideas? ..oh and ........ yes we have installed the driver. i am using a usb connection.

Depending on the age/status of the laptop, you may need to configure the USB port you're using (despite installing the driver). There are initial instructions in the second post of this thread:
http://www.prometheanplanet.com/common/html/vb_forum/showthread.php?t=3060&highlight=exclamation
However, I'd suggest you contact tech support if you can't sort this quickly and easily.

[updown]

1 week old Vista laptop:confused:! Technician has been on to promethean technical support with no luck:(. Funny thing is it worked briefly when i had no resources? but now i have the resources it will not work!! i am so frustrated it's driving me mad!! :mad::mad:

[Dug]

I'm surprised there was a 'no luck' from tech support. Does this mean they've just abandoned you?
Unfortunately I can't replicate the problem as, although I have a vista laptop, I can't plumb it into a board.
As I've already said, I have no problems with the software - not much help to you though.
Hang on in there.:)

[updown]

no don't think i've (or rather our IT technician) have been dumped by tech support - just they didn't have a solution even after step-by-step phone guidance while at the computer and board. from what the technician has relayed to me sounds like Tech support are as stumped as we are!! :confused: oh well i'm sure a solution will present itself in due course - sooner rather than later would be good though!

[Peter Lambert]

Probably no help me saying I had no problem with my Vista laptop, but I did install version 3.5 which is Vista compliant and I did install the latest driver from the 3.5 CD.
Have you tried uninstalling and re-installing the driver? My version is 4.1.12.14

[updown]

well after uninstalling and reinstalling the driver probably about ten times (lost count after 8 attempts!) we gave in and school technician used recovery disc to take laptop back to factory settings, Anyway, after i he'd done that it worked first time!!!!!!![clap] Thanks for all your help.