ACTIVstudio 2.5 is HERE (on this thread)

[gec]

Because it's tucked away on page 3 of another thread, I thought I ought to put the download for version 2.5 more prominently - here

http://www.prometheanworld.com/uk/html/customer_care/software/studio2PEpatch.shtml

I installed it and ... it worked fine. I tried the protractor and ... it worked fine!
No doubt worth the wait rather than receive a buggy product.
Thanks all at Promethean! [clap]

[Margaret Allen]

Thanks gec.... I was concerned about adding to a long thread lest it got lost, but by posting it there, it meant that anyone who had posted on that thread got notification.... Didn't think of starting another one too.... :eek:

Thanks [clap]

[Mike Dawson]

Anybody having install problems with the upgrade?

[Laura OHalloran]

Yes - I have problems.... but I never bother reading the 'Readme' file!!! It does mention having the original install disk to hand and in the drive.... will have to go look it out! I'm all MAC'd out these days and don't often use the Windows version so will have to go find that disk!!!

Laura :)

[gec]

I didn't use the original disk (didn't read the instructions either) and had no problems. Lucky I guess!

[Peter Lambert]

In theory this should be a simple and straightforward upgrade.

The only issue that is likely to occur is for anyone who has had beta versions of 2.5 (builds 2.5.xx prior to 2.5.34) - these should be uninstalled before installing the released version.

[Mike Dawson]

I tried on two different machines, upgrading from the same version (2.1.349???), one without the original disc and one with and had similar problems with each. The worst of it is, after the thing abort the install, I can't uninstall and start all over. I love my mac even more on days like this!

All is well with the world. I have fixed my PC and reinstalled. Thank you gec for pioneering the fix. [clap]

[Bmsci]

Hooooolllaaiiiiiiiiiiiiiiiiiiiiii [clap][clap]:D:D
finaly we got it

thank you a lot GEC and thank you also Margaret :D

i did install now on two PCs and test them, all fine up to now

have a nice day all +wave+

[Lusty]

Has it been removed? :confused: As there is only an update for 2.134, which i have already got.


Kind Regards

Andy

[gec]

Very strange - it WAS there - and was only 16Mb or something. I wonder if it was released earlier than planned. I have a copy of it but don't suppose I'm allowed to pass it on to you.

[Margaret Allen]

Hi

Apparently, a couple of issues have come up which we have decided to sort before allowing anyone else to download it.

Thanks for your patience.... and sorry for inconvenience.

The patch will reappear as soon as we can possibly sort it.

Flames of Promethean have been gently turned doused and will be rekindled asap.

+wave+

[daverosthorn]

Yes, the old patch is back on the site again :(

Edit; Margaret posted at the same time as me :p

[gec]

It's my own stupid fault for trying to install it in school after the patch was removed from the site, but since it worked fine on my laptop I couldn't see any harm. Idiot!
I now have the following error: 'internal error 2709. ActivStudio_sys_Vsflex7N.ocx'
I am now unable to uninstall, repair or anything. The error flashes up even when I try to open a webpage now.
This all happened on a very scary colleague's machine and my laptop is now being held for ransom.
Any ideas what I should do? [other than go to the police, childline etc.]

[daverosthorn]

It's my own stupid fault for trying to install it in school after the patch was removed from the site, but since it worked fine on my laptop I couldn't see any harm. Idiot!
I now have the following error: 'internal error 2709. ActivStudio_sys_Vsflex7N.ocx'
I am now unable to uninstall, repair or anything. The error flashes up even when I try to open a webpage now.
This all happened on a very scary colleague's machine and my laptop is now being held for ransom.
Any ideas what I should do? [other than go to the police, childline etc.]

Sorry gec but that's hilarious :rolleyes: Let's hope Promethean get you a fix before your very scary colleague eats you alive.

[gec]

Sorry gec but that's hilarious :rolleyes: Let's hope Promethean get you a fix before your very scary colleague eats you alive.
What, no advice?

[Mike Dawson]

Mine did the same thing. Gee I love my Mac!

[gec]

I finally got rid of it by searching for and deleting all ActivStudio files, then hunting down and destroying all references to 'activstudio' and 'as2' in the registry. I've settled for version 2.1.34 for now - which installed with no problems.
Now where's that scary teacher with my laptop?

[saha]

mike,
this upgrade is for UK version only.

I would wait until the USA version is made public.

[Mike Dawson]

mike,
this upgrade is for UK version only.

I would wait until the USA version is made public.

I downloaded it from the USA support site

[Laura OHalloran]

Gec.... I have to say, I've just laughed out loud at your post :eek: Not at your predicament - I'm also in a fix and I work for Promethean :eek: :eek: but I could so picture you with your scary colleague - why do we all have to have them? (not that I've got any in Promethean..... um..... well...... )

Anyway, I had the same problem as you and I've now found an up to date version of the software and have the disk in my CD drive. I stopped it from auto-running and then tried applying the patch again but have an error which I don't understand.

Have attached screen print in a Word doc cos I don't know how to attach just a thumbnail :(

Does anyone have any suggestions or is it best for me to go cap in hand to tech support and admit that I did it wrong?

Laura :confused:

[Mike Dawson]

I got that too but I found that it was not the most recent copy of the disc. Make sure the version on the disc matches the version you last installed

[Laura OHalloran]

Thanks Mike. It is a borrowed ACTIVstudio disk so quite likely to be a different version. I'll have to go have a hunt in my car for the right AS2 disk! Grrrrr. Will do it tomorrow - it must be time for tea now!

Laura :o

[saha]

Can someone explain why the patch version is called Version: 2.1.34 and not version 2.5??

[Charlotte]

Alas - they've removed 2.5 to do some more fixing.... Hopefully it won't be too long... They want it to be perfect for us.

[Mike Dawson]

Send some to me also. It has been a long day already.

[Bmsci]

this is strange
i've downloaded and install it on my notebook and on another machine
everything fine, no errors no problems

i think you have to also install the latest driver ,

give a shot

[Stuart Rogers]

The v2.5 patch is back on the UK website now, together with the previous v2.1 patch.

We have added instuctions to make it clear that you must have v2.1.x installed BEFORE you can install the new 2.5 version.

http://www.prometheanworld.com/uk/html/customer_care/software/studio2PEpatch.shtml

[Laura OHalloran]

Hi Stuart

What about the Primary 2.5 patch? I know a colleague - won't mention any names... - who had trouble installing that probably because he wasn't on the latest edition of Primary. I think the same warnings will be needed for Primary users.

Laura

[Cliff Farrand]

I believe Stuart is discussing this with product management and may be in a position to put the Primary patch up later today with appropriate instructions to upgrade.

Watch this space :)

[daverosthorn]

HURRAH! Downloading NOW! *excited*

[daverosthorn]

Oooh! Love the new 'Desktop Flipchart Live Background Option' !! I'll make some ACTIVstudio training sessions with that {} (do you guys want a copy of that when i'm done?? :D)

oh, and does anyone know of any decent (free) video compressors so I can whittle down the file size? (.avi's are always massive!!)

[Stuart Rogers]

Hi Stuart

What about the Primary 2.5 patch? I know a colleague - won't mention any names... - who had trouble installing that probably because he wasn't on the latest edition of Primary. I think the same warnings will be needed for Primary users.

Laura


ACTIVprimary v2.5 is also back on the UK website now...
http://www.prometheanworld.com/uk/html/customer_care/software/primary2patch.shtml

Again, there are instructions to ensure you have the correct version, before installing the new patch.

Tech Support will be pleased to help if you have any problems.

[gec]

Bravely (or stupidly) I've just tackled the scary teacher's computer again and it worked very easily. I guess I was trying to upgrade from version 2.0 yesterday.

[daverosthorn]

Bravely (or stupidly) I've just tackled the scary teacher's computer again and it worked very easily. I guess I was trying to upgrade from version 2.0 yesterday.

HURRAH! [clap]

Anybody else had a chance to play around yet? I'm trying to work out how vector graphics are imported :D

[gec]

No but grumpy maths teacher is very impressed by the pair of compasses. But inevitably it's a shame it wasn't here last week when she was teaching that topic. I had to laugh to myself.

[saha]

hi stuart,
The USA site has not posted 2.5 upgrade yet.
Is it okay for us in the USA to upgrade from the UK site??
thanks

[leviosa]

Well I've just followed the instructions to the letter and it's beggared my PC up :mad:


Now I have to go and persuade the ICT bods to give me a disk to take home to fix it :(

Hope you're having fun Dave - bitter moi? :eek:

[Charlotte]

HURRAH! [clap]

Anybody else had a chance to play around yet? I'm trying to work out how vector graphics are imported :D
Enjoying every moment!! I suggest people download Pete's intro to AS2.5 flip - it shows you all the cool stuff!! [clap] [clap]
http://www.Prometheanworld.com/common/html/vb_forum/showthread.php?t=1590&page=3

[leviosa]

Well look on the bright side - it's my home pC that's beggared - could have been worse could have messed up my classroom PC and had no 'proper' lessons tomorrow.

[Mike Dawson]

Now that I have my PC fixed after crashing it trying to install the first version... It will be nice when we can have access to this wonderful product in the States. Or is the U.K. version now safe for us? +wave+

[barri]

OK! I downloaded 2.5PE, loaded it, ran it and it said "unable to detect the required hardware"
I plugged in a Promethean tablet and it worked.
Surely I don't need to have a Promethean device connected to prepare my lessons.
I didn't need to have a tablet or board connected with version 2.1. Yes, I saw the watermark but that disappears when you connect up to the board.

Not happy! :mad:

[Peter Lambert]

Hi unhappy :mad: Barri!

You must not have a UK English operating system for that message to appear. Are you in the UK, USA or other foreign parts?

The installation options give you a choice of language:
If you are in the USA and have US OS then choose USA as the language. Same applies if you are in the UK - choose UK as the language. I think it may default to USA, so if you left it as default and installed the USA version on a UK OS then you will get the message.

Does all this make sense? - its very late :o

[barri]

I'm in Australia. Can I still use the UK system?

[Bmsci]

ok here are two bugs (if they are) in the new version AS PE



- when calibrating, main toolbox remain on the top
- in desktop flipchart mode, writing with the pen with the red color becomes eraser !!!! and also when using the other color , red stain will appear on the edge
????????????

[Louise Chew]

just change your red to be a slightly different red & this will then work on the live desktop mode
right click on it - don't pick the obvious red out of the palette but make one that is ever so slightly different & then pick that.
Now your red will work!

[barri]

An update on my problems.

After following Peter Lambert's advice I removed the entire program and chose UK the whole way through each of the patches. Still coming up with the same message "unable to detect hardware". Only works when I plug in a Promethean tablet or the main board.

This is very frustrating for Australian activboard users.

[Louise Chew]

It is behaving like this because it is designed to only work without hardware on recognised locales. It doesn't matter which language you install it in as it will still recognise that you are running on an Australian system.
I'm sorry to say that there is no way round this.

[Stuart Rogers]

hi stuart,
The USA site has not posted 2.5 upgrade yet.
Is it okay for us in the USA to upgrade from the UK site??
thanks

The USA team have approved the new page layout and instructions and I am pleased to report that the new 2.5 patches are now posted on the USA website too. But in answer to your question, yes it would have been fine to upgrade from the UK site since both sites link to the same download file.

[barri]

It is behaving like this because it is designed to only work without hardware on recognised locales. It doesn't matter which language you install it in as it will still recognise that you are running on an Australian system.
I'm sorry to say that there is no way round this.

Well that makes this upgrade almost useless for Australian teachers. Very few will want to take a tablet home to prepare lessons. I don't understand why all previous upgrades didn't need a promethean device connected and yet this major upgrade does. This is a huge disappointment.

My favourite part of this upgrade is its ability to read smartboard (.xbk) files. This opens up a world of extra resources.

The "down under" teachers get left out again! :mad:

[daverosthorn]

Well look on the bright side - it's my home pC that's beggared - could have been worse could have messed up my classroom PC and had no 'proper' lessons tomorrow.

Nooooooooo! What've you done??

[gec]

Just tried to upgrade from AS2.0.307 using patch A then patch B. It fasiled on patch A, saying that it couldn't find an msi file in the D drive, even when an original CD was in the drive (it wasn't a 2.0.307 CD but a 2.0.349 one I must admit).
However I was able to uninstall the software and then do an install to 2.5 with no problems. I guess my error was probably having the wrong CD in the drive. I'm posting this in case it is useful to others.

[Stuart Rogers]

There are now some excellent Flash-based demonstrations of the new features in version 2.5 available here...

http://www.prometheanworld.com/uk/html/training/2.5/index.php

[gec]

Where the new version 'supports' vector graphics, am I right in saying that it converts them to bitmaps. I can't get it yet to import vector graphics AS vector graphics.
Hence one needs to enlarge vector graphics before importing in order to get decent quality - you can't enlarge satisfactorily once in AS2.5.

[Louise Chew]

Well that makes this upgrade almost useless for Australian teachers. Very few will want to take a tablet home to prepare lessons. I don't understand why all previous upgrades didn't need a Promethean device connected and yet this major upgrade does. This is a huge disappointment.

My favourite part of this upgrade is its ability to read smartboard (.xbk) files. This opens up a world of extra resources.

The "down under" teachers get left out again! :mad:


I've checked upstairs with the developers & they are confused. Australia should be behaving the same as UK - ie run without hardware attached with the watermark. Can you check your pc regional settings - they should all be set to English (Australia) Are yours set to something else??

[leviosa]

Well I am having problems too. :mad: Going to try your suggestion GEC ;) and uninstall the downloads and try again - I too have disk in drive. If all else fails will then e mail the nice techy people. [clap]

Did you uninstall Activ 2 or just the patches? ????

I have version 2.0 on and disk in drive. Hmmmmmmmmmm :confused:

[Mike Dawson]

gec's instructions got me going but I had to go through the registry and delete all references to "Activstudio" and "as2" before it would let me reinstall. It did work and I am back in business. [clap]

[leviosa]

Hmmmm sounds a bit too technical for me - I'd probbaly miss somehting or end up having NO As on my home PC at all - that would be a tragedy.

At least I haven't tried it out on my classroom PC yet!

Right come on let's be honest now - is it really worht all of the hassle - should I be persevering or not?

[Mike Dawson]

your problem probably lies in the version you currently have. You have to update to 2.1 BEFORE you can update to 2.5. The new directions posted make this MUCH clearer.

[gec]

Leviosa, I would try uninstalling AS2 - the whole program. Not the driver or the resources - just the program. It worked for me.

[barri]

I've checked upstairs with the developers & they are confused. Australia should be behaving the same as UK - ie run without hardware attached with the watermark. Can you check your pc regional settings - they should all be set to English (Australia) Are yours set to something else??

They're set to English(Australia).

[Bmsci]

Barri
try, it may works
once you're connected to the board, change the language setting set it to UK, disconnect the board and restart the program....

it happened to me, it detect my local language even if i choose UK from the setup. it works with me.

[barri]

Barri
try, it may works
once you're connected to the board, change the language setting set it to UK, disconnect the board and restart the program....

it happened to me, it detect my local language even if i choose UK from the setup. it works with me.

It already is set to UK.

Interestingly I tried changing the language to US through not only the settings within ASPE but the regional settings in the control panel. That didn't work either. In fact ASPE won't let me change the language. Every time I do and quit and restart it goes back to UK every time. I wonder if this is part of the problem.

I might load 2.5 on another computer to see if I get the same problem. I'm sure I will.

I don't think I've got a choice but to go back to v2.1. Thanks to all who have tried to help.

[leviosa]

Oh yes!

I finally have it installed on my home PC [clap]

Next to connect laptop to web so I can do that and then 'persuade' the nice ICT man at school that I REALLY NEED myclassroom PC upgrading 'cos if I do it myself I will get in BIG BIG trouble. :-/ :eek:
My new student teacher who is comng next weekhas Smart board files so he will be a hppy bunny if he cna use them - hm now t owork out how!

[leviosa]

PS Dave - saved me having to get you to be my knight inshining armour and trek across the snow to my bit of Lancs! ;)

[Bmsci]

I think this post getting fat !! stop feeding it.


anyway, new bug found. after this update we can't use window arrange. once you press and drage, it is moving... it looks like an image... i can't select any of part of it !!


falks, find 5 bugs and get a free board

[Bulcsu Kovacs]

I've checked upstairs with the developers & they are confused. Australia should be behaving the same as UK - ie run without hardware attached with the watermark. Can you check your pc regional settings - they should all be set to English (Australia) Are yours set to something else??

It used to work on my PC as well, set to Hungary as location. Now I've upgraded to 2.5 and I cant start it because there's no Promethean hw connected, which is right since usually I don't have a tablet or a board connected to my notebook. I do software support for hungarian customers therefore it's quite painful to always have it connected and/or not able to start the application immediately during a phonecall.

[barri]

It used to work on my PC as well, set to Hungary as location. Now I've upgraded to 2.5 and I cant start it because there's no Promethean hw connected, which is right since usually I don't have a tablet or a board connected to my notebook. I do software support for hungarian customers therefore it's quite painful to always have it connected and/or not able to start the application immediately during a phonecall.

I'm glad it's not just me! Australia and Hungary are having the same problem

This is a definate bug and must be fixed.

[daverosthorn]

PS Dave - saved me having to get you to be my knight inshining armour and trek across the snow to my bit of Lancs! ;)

snow?! what snow?! oh yeah.. THAT snow.

BAH!

glad you're sorted :D

[Louise Chew]

I think this post getting fat !! stop feeding it.


anyway, new bug found. after this update we can't use window arrange. once you press and drage, it is moving... it looks like an image... i can't select any of part of it !!


falks, find 5 bugs and get a free board


This is fixed in the next release

[Louise Chew]

They're set to English(Australia).


this is fixed in the next release

[barri]

this is fixed in the next release

That's great news, Louise. Any idea when that is?

[Louise Chew]

I don't have an exact date but we are looking at weeks & not months!!

[Dave Harrington]

Ok I've read all through this thread and am suitably jealous of everyone with 2.5 Has anyone had any luck installing it across anetwork yet. We aren't allowed to install things locally and the technicians need an msi package for CC3 before they will attempt this. Should I just wait a while- and continue to use 3.0.7? Will the patches work across a network?:confused:

[gec]

Perhaps you need to remind your ICT technicians that they are there to support you teachers - you're not there to make their lives easier. They can install it in 5 minutes in your classroom. I know because as the Head of ICT at our place I have installed it on about 8 machines now.

[Dave Harrington]

Do they do a "local" install, or is it allocated direct from the server?

[gec]

Do they do a "local" install, or is it allocated direct from the server?

If you're asking me this question, we do local installs of AS2.

[mr chimp]

Just installed both updates on my XP lappy and it worked fine.

However, will there be a RM Package version avaliable soon? :-/

[Stuart Collins]

we have an msi available for 2.0.349, i'm sure one is in development for 2.5 but are your technicians aware that they are able to build their own msi?

[mr chimp]

We do build our own MSI packages however we have had problems with packaging earlier versions of ActivStudio, and the drivers. I was just wondering if one would be one avaliable for RM CC3 networks.

[luket]

:):):):):):):):)

It is bril softwaree

luke:-/

[kalowski]

The download for Patch B is temporarily unavailable.

Any news as to why?

[Lusty]

I would imagine there is another bug with 2.5 and they are looking into it, dont take it as gospel though :D


Regards

[Cliff Farrand]

No reason given at this stage I was asked to temp remove the downloads while something was investigated. Should be back soon.

[barri]

I hope this new build of 2.5 will work in Australia.

[paul_mc]

Any news Prom????
I want the compass!!!
:confused:

[CMTOUT]

Don't rush it, we don't want it pulled for another bug! At any rate, it's almost the holidays :D

[Louise Chew]

I hope this new build of 2.5 will work in Australia.


You'll be pleased to hear that it is now working again in Australia, New Zealand & all the other places it worked in 2.1

[barri]

You'll be pleased to hear that it is now working again in Australia, New Zealand & all the other places it worked in 2.1

That's great but when is it going to be downloadable?

[Stuart Collins]

That's great but when is it going to be downloadable?

hehe, that's exactly what i thought someone would ask after reading that post :p

[airskeeter]

I guess it will be done when it is done....correct, Stuart!!

Patience with this will save some headaches while teaching with it......

[CMTOUT]

And gives me some time before I have to roll out the update ;)

[Stuart Rogers]

That's great but when is it going to be downloadable?

It is now available again to download from the Support area of the UK and US websites.

[CMTOUT]

Thanks very much... Grabbing now!

[Charlotte]

???? Aaaagghh so many weird error messages!!! Think I'll be sticking to what I have already....

[leviosa]

What do you mean by what you already have Charlotte?
As2.1?

[Charlotte]

2.1 ?? :eek: As if!!!! 2.5.34 with it's little blips and glitches! Or AS DE for when I'm feeling super creative! :D

[alicegop]

I"m glad to have the update back BUT when I try to use the camera tool (worked fine twice but now it won't work) I'm having problems. Normally I click on the camera tool and the flipchart pops up and I choose to grab an area and then the flipchart goes to the back so I can capture my active screen. Now the flipchart and active screen kinda meld together so I can't capture what I want to capture, it is a blend of the flipchart and the active screen... weird. I closed out and went back in, still wouldn't work.

[gec]

Found a bug in 2.5 I'm afraid, that doesn't seem to be reported on by others - I've just been through this thread with a fine tooth comb. Oh and guess what...it's my scary Maths teacher again! (see page 2 or so of this thread).

She wasn't happy with the grid feature for whatever reason, but wanted graph paper permanently on her flipchart pages, so I created an image of a grid (using the camera tool) and applied it (Studio Settings > Flipchart > Default background on new pages). [I found that I had to do this step on my laptop to replicate the error]

It turns out that if you are in desktop annotation mode and you draw with the pen, and then click UNDO on the toolbar TO UNDO THE VERY FIRST ANNOTATION DRAWN, AS2.5 stays in desktop annotation mode but slaps a copy of your graph paper on the screen below the blue border but above the desktop. [I think I had to write and undo 5 times before my laptop first did the error, then it continuously did it]

For some reason this doesn't happen if I place a normal background onto my flipchart from the resource library - only if I set a permanent background.

I also couldn't get it to replicate on my laptop when I put a photo of my friend's new born baby as the default background, but frustratingly, (SECOND BUG?) having set that background, I can't change it for any other default background. I replace it with nothing, quit the program, go in again ready to select a different default background, and the bloody thing (baby, all wrapped up with squidged up eyes if you must know) comes up again. Can't swap it.

Anyway, ENOUGH, I hear you say. Have these bugs been remedied in the new patch? I've been put off the new patch by the posts that have gone on so far about it.

[Louise Chew]

Hi Gec,

First problem you mention - this is still in the latest release as I can recreate it. I've raised it to be fixed in a future release.

Second problem you mention. Can't recreate. If you remove the tick from image this should stop the image from appearing - is this not the case? If you put the tick back in it will automatically choose the last selected image. If you then try & change it to most files it will change ok. However, if you've selected an as2 file that isn't a background it won't change. This is because it will only accept studio files that are backgrounds but the shapes, lines, images or text file types that it can't accept cannot be hidden because they are the same file type.

[Louise Chew]

I"m glad to have the update back BUT when I try to use the camera tool (worked fine twice but now it won't work) I'm having problems. Normally I click on the camera tool and the flipchart pops up and I choose to grab an area and then the flipchart goes to the back so I can capture my active screen. Now the flipchart and active screen kinda meld together so I can't capture what I want to capture, it is a blend of the flipchart and the active screen... weird. I closed out and went back in, still wouldn't work.


I can't recreate this - what do you mean by the flipchart pops up, when I take a snapshot the flipchart stays where I've put it, whether displaying, hidden or minimised?
Is there any other info you can pass on?

[gec]

"Second problem you mention. Can't recreate. If you remove the tick from image this should stop the image from appearing - is this not the case? If you put the tick back in it will automatically choose the last selected image. If you then try & change it to most files it will change ok. However, if you've selected an as2 file that isn't a background it won't change. This is because it will only accept studio files that are backgrounds but the shapes, lines, images or text file types that it can't accept cannot be hidden because they are the same file type."

Ah. That's what I'm doing. I can change the background photo for a different photo, but not for my grid.as2 file. Strangely though, I was able to set that grid.as2 file as my default background initially, but not after I've put a photo into the background.
Doesn't that also have something to do with the first bug - since the background file I was using was not a jpg or gif, but an as2 file, it wasn't handling it properly. What I need to do, is take that grid that I photographed, copy it into Photoshop, save it as a JPG and attach that as the default background.

There's definately a bug there somewhere, but I'm not clear exactly what it is now - perhaps AS2 should have prevented me from making grid.as2 a background in the first place.

[gec]

"What I need to do, is take that grid that I photographed, copy it into Photoshop, save it as a JPG and attach that as the default background."

Nope. Just tried to make both a BMP and JPG file of the desired background image, and use them, but the same problem occurs.

[Louise Chew]

Hmm, strange.

What type of file is this photo file? Can you post it on the forum so I can try with it?
Did you create your grid.as2 file by dragging it into the background folder to create it as a background object?

[SSFC]

Problems with Annotations.

Hi, can someone help

Here at the college i have upgraded all the rooms with Activstudio to Version 2.5, however i have had several members of staff complaining about problems with the annotations.

A member of staff is running a powerpoint presentation, and wants to write some annotations to go with the first slide, then they click off annotation and move onto the next slide in the powerpoint and click annotations again, the annotations from the previous slide appear. This didn't happen in the Previous version we had installed(2.1.13).

I have removed 2.5 and reinstalled 2.1.13 since the members of staff have no problems with this version.

The board drivers are up to date


thanks

[Louise Chew]

Hi SSFC

This is because the way the desktop flipchart works has changed since 2.1
Now it will go back to the previous desktop flipchart page everytime you start the desktop flipchart. This can be changed in settings.
settings\desktop flipchart\start new page each time desktop flipchart is shown
put a tick in this & any old annotation won't be displayed when the pen is used again.

Hope this helps

[SSFC]

Thanks for the reply Louise

I have tested this and it works.




Thanks [clap]

[MarionSh]

I haven't yet updated to 2.5 - having been put off by this long thread, lots of people seem to have had problems either doing the update or with 2.5 itself.
So what's the story now - is the current update stable? Are there lots of users out there who have updated happily?
Also, some posts say that they had to have the AS disc in their CD drive to do the update, but others didn't. I can't see it mentioned in the Software update page. So is it needed? (makes it logistically more difficult if we have to pass the CD around for people to do the update).
Marion

[MarionSh]

I have just read another post about problems printing page notes - as this is one of the main features in AS 2.5 which I am waiting for, does it work or is there a problem which is in the process of being fixed?
Marion

[airskeeter]

Marion,
Maybe you should call someone in Technical support to get your specific questions answered. I use 2.5 daily and have not had any of the old problems since the re release of it.

[jwilliams]

:D Hi! I'm very envious of you all as I still can't install 2.5.72 with or without the disc. I also failed to install an earlier one- 2.5.34 ,tried it with the disc in and was told it was already installed- now I'm really confused. What features should I have now? Should I deinstall 2.5.34 -which wouldn't install? Should I deinstall 2.1.13(on disc)? Will I lose my old flipcharts? What is the meaning of life, the universe and everything?????

[sharon.boyles@sawtrycc.or]

It installed ok after uninstalling the previous version and worked for 1 day but since then it wont configure??

anyone got any ideas? :cool:

[Peter Lambert]

:D Hi! I'm very envious of you all as I still can't install 2.5.72 with or without the disc. I also failed to install an earlier one- 2.5.34 ,tried it with the disc in and was told it was already installed- now I'm really confused. What features should I have now? Should I deinstall 2.5.34 -which wouldn't install? Should I deinstall 2.1.13(on disc)? Will I lose my old flipcharts? What is the meaning of life, the universe and everything?????

Uninstalling only removes files that were originally installed, any files you created or added that were not on the install disc will not be uninstalled.

What is the meaning of life, the universe and everything? - Can't help with this one ;)

I would urge you to talk to technical support who will talk you through the process.

[Peter Lambert]

It installed ok after uninstalling the previous version and worked for 1 day but since then it wont configure??

anyone got any ideas? :cool:

Hard to say, sounds like a network thing and insufficient privileges. What does "it won't configure" mean? Once again, Tech Support will be your best bet.

[jwilliams]

Thanks Peter,

I think tech support is certainly my best bet. Bit disappointed you couldn't answer the life, universe and everything bit!!:cool: All the best
June