(new ubuntu users) ubuntu 9.04 install problem

[calbudak]

ubuntu 9.04 install activinspire

problem : board not found?

I installed the files for installation. but does not recognize usb activmanager den.

[trobinson]

Think we need further details in order to help - what model of ActivBoard do you have, are you receiving an error message on screen or is it just that the ActivManager icon on the panel has a red cross through it?

Also please can you go to Applications > System Tools > ActivAid, select the "Diagnostics" icon and this will produce a tar file that contains your system details and other info that will enable us to advise further.

Please upload this file to the forum.

Many Thanks

[calbudak]

Think we need further details in order to help - what model of Activboard do you have, are you receiving an error message on screen or is it just that the ActivManager icon on the panel has a red cross through it?

Also please can you go to Applications > System Tools > ActivAid, select the "Diagnostics" icon and this will produce a tar file that contains your system details and other info that will enable us to advise further.

Please upload this file to the forum.

Many Thanks

this file activaid.tar.gz

[trobinson]

Yes, that's the one - Please upload it.

[calbudak]

this file activaid.tar.gz

[trobinson]

At first glance everything looks ok and I can see when the ActivBoard has been connected and disconnected.

I can see that you have the ActivDriver installed but you have not installed our software ActivInspire yet.

A couple of questions for you to answer,

1) What model of ActivBoard do you have?
2) Does the ActivManager icon on the panel have a red cross through it?
3) If you select the ActivManager icon and select "Control Panel", do you see anything listed in the "Hardware" Tab? If so please upload a screenshot.
4) Has moving the ActivPen on the ActivBoard ever moved the mouse pointer?

[calbudak]

At first glance everything looks ok and I can see when the Activboard has been connected and disconnected.

I can see that you have the ActivDriver installed but you have not installed our software ActivInspire yet.

A couple of questions for you to answer,

1) What model of Activboard do you have?
2) Does the ActivManager icon on the panel have a red cross through it?
3) If you select the ActivManager icon and select "Control Panel", do you see anything listed in the "Hardware" Tab? If so please upload a screenshot.
4) Has moving the ActivPen on the Activboard ever moved the mouse pointer?


answer
1- old model but activmanager 3.75 upgrade
2-yes red cross
3-ekran görüntüsü.jpg attaachments
4- yes moving mause pointer, but not calibration (board not found)

[trobinson]

So basically the ActivDriver/ActivManager is not detecting the ActivBoard.

More questions for you...

Was the ActivBoard working before upgrading the firmware?
How is the ActivBoard connected? Serial or USB?
What length is the cable?
Are you using USB extenders?
Is the light in the top left corner of the ActivBoard lit - if so what colour is it?
Does this ActivBoard work on other computers?

[calbudak]

So basically the ActivDriver/ActivManager is not detecting the Activboard.

More questions for you...

Was the Activboard working before upgrading the firmware?
How is the Activboard connected? Serial or USB?
What length is the cable?
Are you using USB extenders?
Is the light in the top left corner of the Activboard lit - if so what colour is it?
Does this Activboard work on other computers?


thanks trobinson

answers
Was the Activboard working before upgrading the firmware? ---YES but not calibrate
How is the Activboard connected? Serial or USB -- USB connect
What length is the cable?---3-4 m
Are you using USB extenders? YES
Is the light in the top left corner of the Activboard lit - if so what colour is it?--WHITE
Does this Activboard work on other computers--YES

[trobinson]

Please can you disconnect the USB from the computer, recycle the power to the ActivBoard and then try connecting the ActivBoard without the use of extenders, so just with a standard USB cable?

If this does not resolve the issue, can you remove the ActivDriver via Package Manager, reboot and then reinstall making sure that you are pulling the ActivDriver from the following repository...

deb http://activsoftware.co.uk/linux/repos/ubuntu jaunty oss non-oss

[calbudak]

Please can you disconnect the USB from the computer, recycle the power to the Activboard and then try connecting the Activboard without the use of extenders, so just with a standard USB cable?

If this does not resolve the issue, can you remove the ActivDriver via Package Manager, reboot and then reinstall making sure that you are pulling the ActivDriver from the following repository...

deb http://activsoftware.co.uk/linux/repos/ubuntu jaunty oss non-oss

USB driver lists

ekran görüntüsü-1.jpeg attachment

lsusb
calbudak@calbudak-laptop:~$ lsusb
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 003: ID 0d48:0001
Bus 003 Device 002: ID 093a:2510 Pixart Imaging, Inc.
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 04f2:b084 Chicony Electronics Co., Ltd
calbudak@calbudak-laptop:~$

[trobinson]

The following device is the ActivBoard...

Bus 003 Device 003: ID 0d48:0001

So the good news is that the system is seeing the ActivBoard.

The jpeg you have attached is showing the Ubuntu driver and NOT Prometheans and I cannot see the ActivManager icon on the panel bar.

You need to disconnect the ActivBoard, open Synaptic Package Manager and install ActivDriver/ActivTools, reboot the system and then reattach the ActivBoard.

[trobinson]

Failing this, it maybe easier to contact Promethean Technical Support via telephone as it will be quicker to offer suggestions.